It is up to you where you want us to deliver your GRIM-box. Do you want it outside your front door, somewhere in your apartment building, at your neighbor’s, at your work, or a restaurant nearby? You let us know, when you subscribe, in the box with “delivery instructions” and we’ll fix it for you, as long as it is within our area of delivery.
If we can't get into your apartment building on delivery day after trying two times, and if we can't reach you on your phone, our driver will drop your box of at our warehouse in Frederiksborgvej 59, 2400 København NV, where you must pick it up the next day (Wednesday) between 9am and 17pm.
Here’s how a GRIM delivery works
On Monday, you’ll receive a text message with the estimated time frame of your delivery.
On Tuesday, our drivers from Mover, the delivery company we use, deliver your box during the expected time frame stated in the text message.
In case they can’t get into your apartment building (by ringing your neighbours' doorbells), they try to call you to arrange a box delivery.
No matter if you pick up or not, they deliver the box to you a second time after they’ve finished their normal route.
When they still can’t deliver the box to you, they drive it back to our warehouse in Nordvest, where you will have to pick it up on Wednesday (the following day).
Our warehouse is located in Frederiksborgvej 59, 2400 København NV, and the pickup happens between kl. 10 and 17. Our warehouse is NOT the car dealer, but in the backyard of the same building. To find us, enter from Dortheavej or Bispevej through the gates and follow the signs.
If you have any questions, please write us an email on email@example.com.